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Product Warranties
Customer Care

If you have a concern regarding the warranty of your product or non-warranty weather related damage, NAMCO is here to provide you with assistance. By following the procedures outlined below, NAMCO will ascertain the eligibility of coverage and expedite your claim.

All warranties are from, by and ultimately serviced through the manufacturers. However, in most instances, NAMCO can make obtaining that warranty coverage easier and faster than dealing directly with the manufacturer.

Before submitting the following information to NAMCO, it is recommended that you consult with your homeowner’s insurance carrier to determine whether or not the damage your product has sustained is covered under your particular insurance policy’s guidelines.

NAMCO is authorized by many manufacturers to review concerns on their behalf, provided we adhere to the guidelines established by them and outlined in their product warranties. In all cases, we are obligated to produce proof of purchase and proof of a defect in the product as a pre-requisite to offering remedies as provided for in the manufacture’s warranty. To obtain NAMCO’s assistance with your concern, please forward the following.

The following information must be included:

  1. Customer name and home address.
  2. Home phone number plus an alternate number.
  3. Copy of original receipt.
  4. 2 close-up photos of affected area and 1 showing full view (limit to 3 photos please). Please put name and address on reverse of all photos.
  5. Written description of damage.
  6. Name, address and phone number of independent installation contractor, if applicable.

Click here to contact us.

U.S Mail:
NAMCO, LLC
Customer Service Dept. 7
30 Waterchase Dr
Second Floor
Rocky Hill, CT 06067

Email:
customerservice@namcopool.com
SUB: Customer Name – Warranty Claim

Obtaining NAMCO’s assistance does not preclude you from seeking help directly from the manufacturer. Our assistance is provided as a liaison in order to expedite the process. In many cases, our assistance limits the additional costs normally associated with receiving replacement components, such as shipping and labor. Any assistance in receiving replacement components is on a pro-rated basis, based on the year of purchase. Please allow 2 weeks for your inquiry to be reviewed and a written response to be sent.

Thank you.

Customer Service Manager

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