Pool Shipping 

Shipping in ME, NH, MA, RI, CT, NY *exclusions apply.

Pools Flate Rate Shipping Cost: 149.99 + Tax

• Namco delivery team or affiliated express delivery companies will call you and make delivery arrangements.
• Delivery teams will deliver your freight to your driveway as close to your home as possible. We encourage stowing merchandise indoors, preferably inside your garage ensuring packing material remains out of the elements and intact.
• Freight deliveries take place between 10-14 business days, depending on the location and time of the season.
• If there are any exceptions, please note it on the delivery receipt and once the driver leaves call us to let us know there is a problem at 860-590-9702. A customer service representative will walk you through the process to verify damage and get replacements.

Pool Shipping

• Freight delivery costs outside Namco’s service/delivery territory are calculated based on the buyer’s location.
•  Pools are transported by freight carriers and the delivery vehicle will deliver your package(s) to the end of your driveway.
•  Freight carriers will reach out to schedule delivery.
•  Your residence must be accessible. If the freight company cannot access your location with you will need to provide an alternate location for delivery or plan to pick the shipment up at the terminal.
•  Freight deliveries take place between 10-14 business days, depending on the location and time of the season. Please contact our customer service department and for specific information at 860-590-9702.

Day of Delivery 

Shipping in ME, NH, MA, RI, CT, NY *exclusions apply.

Pools Flate Rate Shipping Cost: 149.99 + Tax

• Namco delivery team or affiliated express delivery companies will call you and make delivery arrangements.
• Delivery teams will deliver your freight to your driveway as close to your home as possible. We encourage stowing merchandise indoors, preferably inside your garage ensuring packing material remains out of the elements and intact.
• Freight deliveries take place between 10-14 business days, depending on the location and time of the season.
• If there are any exceptions, please note it on the delivery receipt and once the driver leaves call us to let us know there is a problem at 860-590-9702. A customer service representative will walk you through the process to verify damage and get replacements.

Day of Delivery

• When the shipment is delivered, inspect it immediately for obvious signs of damage. If the packages are not intact and wrapped on a standard 4x4 shipping pallet, please compare the pieces of freight you are receiving against your sales order. Any damage should be noted on the delivery receipt BEFORE SIGNING.
• If the condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt.
• A signed delivery receipt with no exceptions is called a "clear delivery." Clear deliveries mean that there were no shortages or visible damage at the time of delivery.
• If there are any exceptions, please note it on the delivery receipt and once the driver leaves call us to let us know there is a problem at 860-590-9702. A customer service representative will walk you through the process to verify damage and get replacements.

Patio Shipping

Shipping in ME, NH, MA, RI, CT, NY*exclusions apply.

Patio Flate Rate Shipping Cost: 99.99 + Tax

Delivery fees, labor, and services are non-refundable.

Patio Shipping

Patio delivery costs are calculated based on buyer’s location.

*Delivery fees, labor, and services are non-refundable.