Frequently Asked Questions

How do I open my pool in the spring?
  • Remove winter cover: Clean cover with Blue Shield Winter Cover Cleaner, fold and store until Fall. Fill pool to proper level.
  • Remove all leaves, debris, etc. from water. Turn on filter system.
  • Prior to adding any chemicals: test and balance pool water. Your pool water is “balanced” when it meets these 4 levels. Now your sanitizing chemicals will work at optimum levels.
    • Total Alkalinity: Range 80-140 PPM.
      • If below 80 PPM: Adjust with Blue Shield A.B.C.
      • If above 140 PPM: Adjust with Blue Shield pH Decrease
    • pH: Range 7.2- 7.6
      • If below 7.2: Adjust with Blue Shield pH Increase.
      • If above 7.6: Adjust with Blue Shield pH Decrease.
    • Water Hardness: Range 150-300 PPM
      • If below 150 PPM: Adjust with Blue Shield Cal Plus.
    • Conditioner: Range 50-70 PPM
      • If below 50 PPM: Adjust with Blue Shield Conditioner/Stabilizer.
  • Test chlorine level of pool water. Usually, the chlorine level will be at or near 0.0 PPM after the long winter.
    • If algae is NOT present: Super-chlorinate the pool water. The strongest super-chlorinator is Blue Shield Sani-Shock.
    • Add lib of Sani-Shock per 7,500 gallons of water. Sani-Shock should be mixed into a bucket of water before it is added to the pool. Do not add directly to pool – liner bleaching may occur.
  • Other super-chlorinators that can be used are Blue Shield Liquid Chlorine, Blue Shield 12.5% Shock, and Blue Shield Econo Shock.
    • If algae is present:
      • Super-chlorinate the pool as described above.
      • Add Blue Shield Algaecide. The strongest and fastest acting algaecide are Blue Shield Mustard Algae Eliminator and Blue Shield Black Algae Eliminator.
      • Repeat super-chlorination and algae dosage as necessary.
  • IF USING BLUE SHIELD CHLORINE – Add Blue Shield Chlorine: (Blue Shield Jumbo Slo-Poke Tabs, Slo Tabs, Slo Stix or PDQ Tabs). The most effective method for application is:
    • Blue Shield Jumbo Slo-Poke Tabs, Slo Tabs, Slo Stix: Dispense into pool water through Proline Chlorinator or floating feeder.
    • Blue Shield PDQ Tabs dispense into pool water by adding to skimmer basket. Do not use any chlorinator or feeder.
    • Maintain a chlorine residual of 1.5PPM for effective sanitation. Add Blue Shield Super-Chlorinator or shock on a weekly basis.
    • Install new Nature 2 Cartridge.
    • Run filter 24 hours for first 4 days to activate cartridge.
    • Establish chlorine level of 1.5PPM for first ten days.
    • Decrease chlorine level to .4PPM after 10 days.
    • Add super-chlorinator or shock on a weekly basis.
What should I know about the chemistry of my pool water?
  • Pool water chemistry along with proper filtration is the key to clean healthy water.
    It doesn’t matter if you have 100 or 1,000,000 gallons of water, the same balance levels and chemical types are required (only the quantity will vary).
  • Everything that enters the body of water affects water balance: swimmers, rain, pollution, animals and chemicals.
  • Every pool, each season, creates its own demand for different chemicals. The pool in your neighbor’s yard, with the same system and environment, may react totally different than your own.
  • Every pool develops a pattern each season. Observe how your pool reacts to different bather levels, rain, and the environment.
  • If the water is not properly maintained and the pH, Total Alkalinity, and Calcium Hardness are allowed to fall below the recommended levels, the water will turn corrosive and can etch plaster, wrinkle vinyl liners, irritate the eyes and skin, as well as corrode any metal components in the filtration system.
  • If the levels are kept above the proper ranges, scale will build up on the pool walls, the water will remain cloudy, eyes and skin irritation will develop and chlorine will not work as effectively.
Why is balancing my pool so important?
  • If your pool water is not balanced properly , it can lead to skin and eye irritation as well as harm the equipment and surface of the pool.
How often do I need to drain my pool?
  • Do not ever leave your pool empty. Filtration and chlorination will remove all impurities. Leaves and other matter should be skimmed or vacuumed out of the pool.
What is acid rain and what effect will it have on my pool?
  • Acid rain refers to any precipitation that has a pH of 5.5 and lower this can be rain, sleet, snow, or fog
  • As precipitation becomes more acidic, the total alkalinity of your pool decreases and will affect your pools chemistry.
What is ppm?
  • ppm stands for Parts Per Million and is unit of measuring chemical application.
How long do I have to wait to swim after adding chemicals?
  • It is safe to swim after chemicals have dispersed throughout the pool (typically 15 minutes to one hour).
  • If adding shock to your pool, wait until the chlorine drops to the recommended level. Typically at or below 3ppm.
I still have pool chemicals left over from last season. Are they OK to use?
  • Dry chems:
    Balancing chems: have an indefinite shelf-life as long as they remain in powder form (do not get wet).
    Oxidizers: have a limited shelf-life. Generally 3-5 years.
  • Liquid chems:
    Generally have a shelf-life of one year.
  • Never dispose of chemicals in the household trash or down any drains.
I keep adding chlorine, but when I test my water, there’s no chlorine reading. Why?
  • The absence of chlorine is because the chlorine is tied up. It’s combined with amine groups causing your chlorine to be inactive. Your pool in many cases may be clear.
  • Shock your pool to free up these chlorine to make then actively available. This may require double or triple the recommended dose to free up your chlorine.
What is chlorine demand?
  • Chlorine demand is the unusable level of chlorine in your pool.
  • The most common causes for chlorine demand are algae, fertilizer, excessive chloramine accumulation, rain, pollution, excessive debris in the pool, & source water.
  • The most common treatment is to test your pool water and balance all areas then super chlorinate at double or triple the recommended dose.
How often should I shock my pool?
  • You should shock your pool at least every 1 week in the Summer depending on the usage and weather.
What causes eye irritation?
  • Pool water that is low in Ph and Alkalinity is acidic. It causes both skin and eye irritation and can even eat away at the enamel on your teeth. Test and treat your pool.
If I have algae in my pool, what should I do?
  • Identify the type of algae in your pool to ensure proper treatment.
  • Check to see if your water chemistry is balanced.
  • Make sure your pump and filter are circulating properly.
  • Add a shock treatment to your pool.
  • Circulate for at least 2 hours.
  • Once the algae is colorless, vacuum your pool to waste.
  • Wait at least 12 hours after shock to add algae eliminator. Add towards end of day. Run filter for no more than 1 hour to circulate. Shut filter down for 6-8 hours for full effect.
  • Make sure to brush pool.
How do I treat cloudy water?
  • A cloudy pool is common and is typically caused by chemical imbalance, lack of circulation, bather load, or the T.D.S. level. (Total Dissolved Solids)
  • The first thing to do is to test your water chemistry and correct the levels.
  • Check you filtration system to ensure you have proper pressure and circulation speed. Cleaning may be required.
  • Check the pump for obstruction in the pump housing and impeller
  • Once these things have been verified a clarifier may be used to speed up the process with each filter system except for D.E (Diatomaceous Earth)
My pool has a white substance or mold floating in it, what is it?
  • Mold is a whitish, mucous-like substance that looks like shredded tissue paper in the water. It’s not harmful to humans, but is unsightly and can clog equipment.
  • Treat by first balancing the water and using Mustard Algaecide
I found a dead animal in my pool, how do I clean it?
  • Double shock at night (2 gallons for every 10,000 gallons of pool water).
  • Use algaecide, let filter run continuously.
  • Shut off filter and let everything settle.
  • Vacuum up debris
Types of Cleaners
Automatic Cleaners Type  Operation
Suction Cleaners Attaches to the skimmer which draws in water, creating a siphon to your filter system.
Pressure Cleaners Attaches to the return jet and uses the clean filtered water to drive the unit, pushing debris into a mesh bag.
Robotic Cleaners Self-contained units that uses electricity drive it around and suck debris into a bag.
How often should I clean my pool?
  • Skim your water surface daily. This prevents the debris from eventually sinking to the bottom of your pool. It will also leave you less debris to vacuum.
  • Brush your pool (walls and ladders) twice a week.
  • Vacuum your pool every other day with an automatic cleaner.
My suction cleaner stopped working, what do I do?
  • Make sure all air is out of the hose
  • Check to make sure the connection has suction
  • Check cleaner for debris or blockage
  • Look to see if the hose has any leaks
  • Check hair & lint trap, or skimmer for debris.
My pressure cleaner stopped working, what do I do?
  • Check to make sure the connection is solid
  • Check cleaner for debris or blockage
  • Look to see if the hose has any leaks
My robotic cleaner stopped working, what do I do?
  • Take off the outlet top.
  • Check to see if there is any debris on the propeller.
  • If there is no debris it could be a pump motor problem.
  • Make sure to have your receipt and serial number handy and contact the appropriate customer support line to locate a service center near you.
    • AquaBot: 1-800-845-4856
    • Smart Pool: 1-888-560-POOL.
My robotic cleaner is moving in circles, what do I do?
  • Clean the filter bag
  • Remove the bottom lid and make sure the filter bag is on properly
My robotic cleaner is not covering all areas of the pool, what do I do?
  • Place power supply in a position so that the cleaner can reach all walls.
  • Make sure the filter pump is off.
My robotic cleaner will not sink, what do I do?
  • Remove cleaner from the pool.
  • Wash filter bag.
  • Place cleaner back into the pool rocking the cleaner back and forth to release the air.
My robotic cleaner is climbing out of the water, what do I do?
  • Test the cleaner without filter bag. If cleaner does not climb out of water then clean the filter bag.
My robotic cleaner’s cord is twisting, what do I do?
  • Uncoil the cord.
  • Only add enough cord into pool for the cleaner to reach the bottom. Allow the cleaner to pull in the extra cord when needed.
  • Remove any obstruction in the pool.
  • Make sure to disconnect the cord from the power supply after each use to alleviate any tension.
Chemistry Overview

Filter Overview

How do I close my pool for the winter?

Be certain that your pool is not leaking water before covering. Serious structural damage can occur if leaks go undetected through winter. You should continue to run your filter and to chlorinate your pool until you are ready to close for the winter even if the pool is NOT in use. When you are ready to close the pool:

  • Vacuum your pool completely and adjust pH range to 7.2 to 7.6. Super shock your pool with BLUE SHIELD SANI SHOCK or BLUE SHIELD 12.5% SHOCK.
  • Add BLUE SHIELD WINTERIZER and BLUE SHIELD WINTER TABS (follow dosage charts). Pour the winterizer directly into the pool.
    • Tie Winter Tab dispensers securely in place, whereby they are not touching or are close to the pool liner. DO NOT TIE THE WINTER TABS TO THE ICE EQUALIZER PILLOW(S).
    • Use a separate rope. For best results, run the filter for 4-8 hours after application.
  • Backwash the filter. Apply BLUE SHIELD LIQUID PUMP PROTECTOR through the skimmer. This will provide protection against pump corrosion.
  • Water level: It is not necessary to lower the pool water. Remove the basket and weir door (flapper) from skimmer.
    • Seal the skimmer opening with a LID’L SEAL or PROLINE SKIMMER PLATE. Install a PROLINE SKIMMER SAVER inside the skimmer. This will help protect against potential ice damage.
  • Remove return fitting eyeball and seal it with a PROLINE WINTER PLUG
  • Disconnect all filter hoses. Drain and clean the filter & pump and store indoors. It is not recommended to leave a filter or pump outdoors during the winter.
  • Remove all articles from your pool such as the ladder, stairs, mats, over the wall skimmers, pool alarm, etc.
  • Blow up the ice equalizer pillow using a shop or canister type vacuum and set ice equalizer in the center of the pool.
    • Tie the ice equalizer in place to the side of the pool to prevent shifting during winter shut down. Extra ice equalizers may be used to fit particular needs.
    • MOST COVER WARRANTIES ARE VOID UNLESS THE ICE EQUALIZER IS USED. The ice equalizer is designed to absorb the ice pressure.
  • Secure the cover in place using cover clips, cable and locking winch or a combination of both. Do not hang filled plastic bottles from the cover can cause tearing and void the warranty.
  • Prior to freezing, pump any excess water off the cover. Remove any debris (leaves, sticks, etc) from the cover.
How many gallons of water does my pool hold?

I don’t remember my pool size, how can I measure?
  • Round: Measure the diameter (directly across the middle of the pool from the water’s edge to water’s edge).
    You can also count the number of uprights on your pool: *please note the Allure model pool will have one extra upright

  • Oval: Measure straight across the pool for the width, and down the center of the pool for the length.